Helped Customers In Pakistan Through The Calcium Stearate Procurement Crisis During The Epidemic

In 2015, Zuhair, a Pakistani customer, first approached us through Alibaba. He is an experienced head of global purchasing, but also a cautious buyer who has "eaten a lot". He has encountered problems such as payment not delivery, goods not on the board, so the choice of suppliers is particularly careful. Although he came to our company, carefully inspected the office building, the production workshop, and even talked to the field workers and took samples, he never placed an order in the following three years. We understand that Zuhair's trust in us is not enough, or he has no purchase demand for the time being.
The turnaround came in June 2019, when the global pandemic was raging and Zuhair's company was in trouble.
Zuhair's company received an international order for 200 tons of calcium-zinc stabilizer, which required 40 tons of calcium Stearate and 20 tons of brightening hydrotalcite. However, his original supplier, located at the epicenter of the outbreak, was unable to produce and ship. The delivery date was imminent, but the raw materials were late, and Zuhair faced huge fines if they could not be delivered on time. He was like a cat on a hot pot and finally got in touch with us again.
"Can you supply calcium stearate and brightening hydrotalcite on time?" Zuhair asked repeatedly, her voice filled with anxiety.
We know the importance of this cooperation, not only to win orders, but also to build long-term trust. Fortunately, our factory layout in advance, in the country has 4 production bases, of which East China production base is not in the epidemic control zone. We promised Zuhair: "Rest assured, we will deliver on time!"
The challenges, however, have only just begun.
Although the production base in East China can produce normally, the supply of raw materials has become a big problem. Our raw material supplier is located in the epidemic control zone and the transportation is blocked. In order to solve this problem, we work closely with the supplier to arrange the entire closed transportation, and the driver will not go out in the cockpit for three days and three nights to ensure the safe delivery of raw materials.
Production is equally difficult.
In order to meet the deadline, our workers worked overnight and the production line ran 24 hours a day. In the end, 40 tons of calcium stearate and 20 tons of brightening hydrotalcite were produced on schedule. However, a new problem has arisen - the soaring sea freight prices. Originally, the shipping cost of three containers was just over $2,000, but during the epidemic, it soared to $20,000, far more than expected. This means that the business is not only unprofitable, it may also lose money.
"We can't let our customers down."
In spite of the loss, we decided to fulfill our promise. After a lot of communication with Zuhair, we finally completed the order at a loss of $8,000. When the raw materials arrived at the Pakistani port on time, Zuhair called excitedly: "You saved me! I don't know what I would have done without your help."
Sincere service, win long-term cooperation.
After this collaboration, Zuhair changed everything About Us. Not only did he become a loyal customer, but he continued to bring us more than $80,000 in business. He often said: "Not only the product quality is good, but also the service is impeccable. They are a trusted partner!"
Data highlights:
Order size: 40 tons of calcium stearate + 20 tons of brightening hydrotalc
The cost of shipping increased from $2,000 to $20,000
Amount of loss: $8,000
Subsequent business growth: more than $80,000
Why choose Congott?
Global layout, stable supply: 4 production bases nationwide to ensure normal production during the epidemic.
Customer focus: Even in the face of losses, still adhere to the commitment.
High quality Products: Calcium stearate and brightened hydrotalcite have excellent performance to meet customer needs.
Kangot is not only a supplier, but also a trusted partner!
Contact us immediately, experience sincere service, to solve your urgent needs!